Our expert team will assist you in selecting the most suitable machine for your specific application. To provide the best solution, we need details about your product’s material, the shape of the workpiece, the marking position, the size of the marking content, and the required marking depth. With this information, we can recommend the most effective and efficient equipment for your needs.

Yes, our machines are designed for user-friendly operation. We provide comprehensive installation and operation manuals, along with instructional videos. Additionally, we offer online training via Skype, WeChat, WhatsApp, and phone consultations. On-site training at our factory is available at no cost. If necessary, we can also arrange for our engineers to provide training at your location globally.

We offer a one-year warranty on the entire machine (consumable spare parts such as marking pins/cartridges are not included), a two-year warranty on the fiber laser source, and a one-year warranty on the CO2 and UV laser sources. If you encounter any issues, please contact us immediately. Our support team will respond within 24 hours to diagnose the problem and provide a solution. We also offer lifetime maintenance services and a reliable supply of replacement parts to ensure your machine operates smoothly.

Our marking software supports a wide range of languages tailored to local customer preferences. Whether you need English, Spanish, Korean, Arabic, French, Traditional Chinese, or any other language, we can customize the software interface to match your specific requirements.

Absolutely. Our packaging process is designed to withstand multi-way transportation. The machine is first wrapped in waterproof shrink film. It is then securely placed in a robust, fumigation-free wooden crate. We add an additional protective layer of EPE foam, bubble wrap, and cardboard between these two layers to absorb shocks and prevent any damage during transit.

The standard lead time is typically 5 working days after payment is received. For customized machines or large quantity orders, the lead time may be extended. We will provide an estimated delivery time based on the specifics of your order.

We offer flexible payment options, including TT, PayPal, VISA, Western Union, LC， Mastercard, and Payoneer.

Yes, our machines are designed to be compatible with various automated production lines. Our engineers can customize the equipment to ensure seamless integration into your existing system.

We provide tailored solutions to meet your specific requirements. Whether it’s adjusting the machine’s configuration or developing specialized software, our engineering team will work closely with you to deliver a product that aligns with your exact needs.

Our laser equipment is widely used across various industries, including automotive, aerospace, electronics, medical devices, jewelry, and packaging. Our machines are engineered to meet the stringent demands of these industries, providing precise and reliable results.

Quality is our top priority. Each machine undergoes rigorous testing and quality checks throughout the manufacturing process. We adhere to international standards and certifications to ensure our products meet or exceed industry expectations.